Madame Magdalena is a leading sustainable company in the outerwear field. To make a difference on this planet, we operate as a custom-to-client company with a turnaround time of 2 weeks. We offer complimentary shipping on all orders. We endeavor to deliver your package as soon as possible, but please allow up to two weeks as all our garments are customized for you.

If you have any further questions, please feel free to contact our Customer Service at inquiry@madamemagdalena.online.

Please note, Madame Magdalena is not responsible for any delays caused by DHL Express or any other courier used, especially during high volume seasons.

Madame Magdalena will not be held responsible for any customs, tax, or duties charged. Any fees of this nature will be the responsibility of the customer.

Madame Magdalena is not held liable in the rare event the parcel goes missing. Furthermore, Madame Magdalena will not be able to refund or resend the parcel.