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20% off storewide- use code Madame20

We treat every order with absolute care and pack them with precision and love to ensure they are in good condition. However, in the unlikely event of an item being delivered faulty, we will happily provide you with a full refund or exchange under the following conditions:

• You notify us within 7 days from the delivery date, providing a description of the fault in your items along with pictures as proof via email to inquiry@madamemagdalena.online.

• Your claim of the faults has been reviewed and approved by our staff.

Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. If your refund has taken longer than this, please contact us so we can investigate the cause of the delay.

In the case that an item is faulty, we will cover the return shipping cost. Simply email a photo of the postage receipt to our staff for reimbursement.

INTERNATIONAL

Please contact our team at inquiry@madamemagdalena.online with your return enquiry for instructions.

Please note: Australian returns will take approximately 5-7 business days from the date of delivery. Returns from overseas can take 2-3 weeks. If you need this processed sooner, please email inquiry@madamemagdalena.online.